Shipping Policy

Last updated: July 2025

Please read our shipping policy carefully to understand how we handle orders, processing, delivery, and related logistics at JARDINS 231 UNIPESSOAL, LDA.

1. Shipping Coverage

We currently ship within mainland Portugal only.

2. International Orders

International shipping is not available by default. Please contact us before placing any overseas order.

3. Order Processing Time

Orders are processed within 1 to 3 business days after full payment is confirmed.

4. Non-Business Day Orders

Orders placed on weekends or Portuguese public holidays are processed on the next working day.

5. Estimated Delivery Time

Delivery within Portugal typically takes 2 to 5 business days after dispatch.

6. Delivery Delays

Unexpected delays may occur due to weather, transport issues, or high-demand periods. We appreciate your understanding.

7. Shipping Fees

Shipping costs are calculated at checkout based on weight, size, and destination.

8. Free Shipping

We may offer free shipping on select items or orders exceeding a specific amount. Conditions will be stated clearly during promotions.

9. Tracking Information

Tracking numbers are provided via email once the shipment is dispatched, if available through our courier partner.

10. Shipping Methods

We work with reputable local courier services to ensure reliable and secure delivery.

11. Order Changes After Shipment

Once an order has been shipped, changes to the delivery address or order content are not possible.

12. Failed Deliveries

If a delivery attempt fails due to incorrect address or recipient unavailability, additional redelivery charges may apply.

13. Damaged Packages

Please inspect your order upon arrival. If items are damaged, contact us within 48 hours with photos of the item and packaging.

14. Missing Items

If any item is missing from your order, notify us within 3 business days of receiving the package.

15. Contact for Shipping Support

For questions or problems related to shipping, please contact us at jardins231@outlook.com. We aim to respond within 1 to 2 business days.