FAQ

1. What services do you offer?

We provide garden planting, maintenance, and decoration services, along with the retail sale of dried and artificial flowers.

2. Do you sell both real and artificial flowers?

Yes. We offer both natural dried flowers and high-quality artificial floral arrangements.

3. How long do dried flowers last?

Dried flowers can last 6 to 12 months or longer if kept away from humidity and direct sunlight.

4. Can I request a custom floral arrangement?

Yes. We accept custom orders for both dried and artificial flower arrangements. Contact us with your requirements.

5. Do you offer garden maintenance contracts?

Yes. We offer weekly, bi-weekly, and monthly maintenance services. Packages can be customized to suit your garden’s needs.

6. What areas do you serve for garden services?

We currently provide planting and maintenance services in Vilar de Andorinho and surrounding regions in Portugal.

7. Can I shop online?

Yes. You can shop directly through our website at vilarjardins231.com.

8. How do I place an order online?

Browse our products, add items to your cart, and follow the checkout process to complete your order.

9. What payment methods do you accept?

We accept credit cards, debit cards, and PayPal. All payments are processed securely.

10. Is there a minimum order requirement?

No. You are welcome to place orders of any size.

11. How much is shipping?

Shipping costs depend on the destination and weight of your order. Final charges are shown at checkout.

12. Do you offer international shipping?

Currently, we ship within Portugal. For international orders, please contact us before placing your order.

13. How long does delivery take?

Orders are typically processed within 1–3 business days. Delivery within Portugal usually takes 2–5 business days.

14. Can I return a product?

Yes. Returns are accepted within 14 days of delivery, provided the item is unused and in original condition.

15. What if my product arrives damaged?

Please contact us immediately with photos of the damaged item. We will offer a replacement or refund.

16. Do you offer bulk or wholesale pricing?

Yes. For bulk purchases or wholesale inquiries, please contact us directly for a quote.

17. Are your garden tools suitable for beginners?

Absolutely. We offer a range of gardening tools that are easy to use for beginners and reliable for professionals.

18. Can I schedule a garden consultation?

Yes. Contact us to book a personalized consultation to plan or improve your garden.

19. How can I reach your customer support?

You can email us at jardins231@outlook.com. We usually respond within 24–48 business hours.

20. Do you have a physical store?

At the moment, we operate primarily online. Please contact us if you wish to arrange an in-person visit or pickup.